Frequently Asked ?s

FAQs

Products are currently exclusively available online at dogsoftown.com and at pop-up events.

It's possible, changes depend on what they are and how far along in the process the piece is. Cancellations are accepted if requested on same day of order. Please email or call as soon as possible.

All handmade-to-order products are final sale. Every order is handled with care, clarity and as much transparency as possible. If you desire an extra bandana snap or a minor fit fix, no problem. For full details, please refer to our Return Policy.

Depending on the product and work load, standard lead times are one to three weeks. Product ships by USPS Priority Mail, most packages arrive within 2-3 days (domestic) from time of shipping. If located in the Franklin TN area, we can deliver.

Twenty percent of each Rescues Of product sale is donated to non-profit animal welfare organizations. Confirmation of donation and where it was sent to is included with order. Suggestions for where to donate are welcomed at time of order. Rescues Of products may also be donated.

Our Custom Collection offers customizable bandanas, bows and scarf ties for requests that fall outside our Dogs Of and Rescues Of town/city local collections, i.e. dog name only.

Don't toss those favorite jeans! Yes, products can be made using your own denim. Please inquire by email for more information.

Stitching is done using a vintage (pre-1920) chainstitch machine or by hand.

Yes! We can do gift wrapping, please make note in comments upon checkout or email post order.

Yes! We can, please make note in comments upon checkout or email post order.

For product care and wash details, please refer to Care Details on The Fabric page.

If you notice a mistake on your shipping address, please contact us asap. While we make all efforts to get an order re-delivered, there are circumstances where there's nothing we can do unfortunately.

It represents "town." In addition to dogs and their people, what every small town and big city have in common is a beautiful flower.

If you have more questions, please ask.